As a Technical Support Engineer for the Opplane VLMA, you will provide essential technical support to enterprise clients and telecom operators managing Mobile Private Networks (MPN).
You will be responsible for diagnosing network connectivity issues, managing service tickets, and verifying that customer traffic flows smoothly through our virtual anchors.
This role is a great fit for a junior-to-mid-level networking professional with solid Linux fundamentals and hands-on experience configuring hardware via a Command Line Interface (CLI).
Networking Fundamentals & CLI Experience
CLI Proficiency - Proven hands-on experience using the Cisco IOS or Juniper Junos Command Line Interface to configure interfaces, check routing tables, and verify network status.
Routing & Switching - Solid understanding of core networking concepts including:
IPv4/IPv6 addressing
Subnets
VLANs
Static routing
Basic dynamic routing protocols
Tunneling Concepts - Familiarity with how data tunneling works (such as GRE or basic VPNs) to safely carry traffic across networks.
Linux System Administration
OS Navigation - Comfort working inside a Linux/Unix environment using standard terminal commands to:
Navigate directories
View system logs
Manage files
Network Diagnostics - Ability to use native Linux tools (e.g., ping, traceroute, ifconfig/ip, netstat) to troubleshoot server-side network connectivity.
Service Management - Basic understanding of checking system services and verifying application status via the command line.
Troubleshooting & Infrastructure Support
Packet Analysis - Basic familiarity with packet capturing tools like Wireshark or tcpdump to verify if traffic is successfully reaching its destination.
Infrastructure Awareness - General understanding of virtualized network environments (VMs) and how remote edge devices (such as routers or gateways) connect back to a central core network.
Incident Management: Act as the primary point of contact for technical issues, performing initial triaging, data collection, and basic troubleshooting for the Opplane VLMA platform.
Log Analysis: Log into Linux-based systems to review system messages and application logs to pinpoint where a connection or session is failing.
Escalation Collaboration: Effectively document technical findings and escalate highly complex routing or product bugs to Tier 3 senior engineers.
Customer Support: Communicate technical steps and solutions clearly to customer network administrators via ticketing systems, email, or live support calls.
Experience: 1–3 years of experience in a technical support, network operations center (NOC), or junior network administration role.
Education : Associate’s degree in Networking, Information Technology, or equivalent hands-on experience/certifications (e.g., Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+).
Opplane specializes in providing advanced data-focused solutions for financial services, telecommunication, and reg-tech to accelerate their digital transformation journey. Opplane leadership team is comprised of Silicon Valley serial entrepreneurs and experienced executives. Its expertise comes from years of specific industry experience at some of the world’s top companies, such as PayPal, Xerox Parc, Amazon, Wells Fargo, SoFi in the areas of product management, data technology, data governance, data privacy, security, machine learning, and risk management.
🌍 Global & Multicultural – Diverse perspectives, global collaboration (US, Portugal, India and Singapore offices)
⚡ Startup Energy – Fast-moving, impact-driven environment
💪 Ownership Mindset – Engineers own what they build
🤝 Collaborative & Friendly – Open, curious, and supportive culture